12 Months Fixed Term Contract vacancies at SITA (State Information Technology Agency).
Closing date for applications: 11 November 2024
12 Months Fixed Term Contract vacancies at SITA
The State Information Technology Agency (SITA) invites suitably qualified candidates to apply for IT Service Desk vacancies.
- SALARY : R 220 972– R 331 457
- REPORT TO : Team leader: Service Desk
- DIVISION : SM: Exec Service Management
- DEPT : Service Desk
- LOCATION : SITA Centurion
- POSITION STATUS : 12 Months Fixed Term Contract (Internal & External)
Purpose: To log, classify and categorize IT incidents and requests for IT clients, perform first line support and update calls accordingly, as well as to route call to next level support if not able to resolve.
Key Responsibility Areas
- Availability; Answer inbound calls; Quality of calls; Logged calls on ARS and/or ITSM; First call resolution rate; First Line Support; Post call Survey; Cut Calls.
RELATED OPPORTUNITIES:
Qualifications and Experience
Minimum: Matric (Grade 12).
Experience: 6 months IT Service Desk/12 months Admin.
Technical Competencies Description
Knowledge of: Telephony system; Customer management services Operating Systems/Applications (ARS)/ITSM; Policy, process and standards; Operational business rules and processes.
How to apply
To apply please log onto the e-Government Portal: www.eservices.gov.za and follow the following process;
- Register using your ID and personal information;
- Use received one-time pin to complete the registration;
- Log in using your username and password;
- Click on “Employment & Labour;
- Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs.