Eskom is inviting suitably qualified applicants to apply for Customer Service Agent vacancy.
Closing date for applications: 19 May 2025
Customer Service Agent vacancy at Eskom
- Position : Service Agent Customer Service Area (Sebokeng HUB)
- Area of Speacialization : To provide generic and interface customer service related to specialist fields in a defined geographic area.
- Department : Customer Services, Customer Relations Area
- Business Unit : Gauteng Cluster
- Location : South Africa (Gauteng)
- Reference Number : KF/07052025
Minimum Requirements
- National Diploma/ National N Diploma in Business Management / Marketing / Communications / Marketing/ Commerce / Engineering / Social Science/ Accounting/ Finance at NQF6 with 240 credits
Related Minimum Experience:
- 2 years’ experience in working with customer and customer relations
Skills and Competencies
Behavioral
- Integrity
- Honesty
- Trustworthiness
- Professionalism
Leadership
- Team player
- Motivating teams
- Coaching
- Mentoring
- Developing
Knowledge
- Service delivery training
- Snippet processing unit (SPU) and prepayment customer tariffs
- Organisation processes
- Customer relationship management
- Low voltage maintenance and fault repair
- Operating regulations for high and low voltage systems
- Metering and billing
- Credit Management directive, policy
Skill
- Computer literate
- Effective time management
- Interpersonal
- Relationship building
- Functional and technical
- Problem solving and analytical
- Negotiation
- Communication
- Telephone
- Stress management
- Report compilation
- Bilingual, multilingua
- Counselling and conflict handling
Key Responsibilities
- Handle generic service activities
- Provide customer data
- Process quotation and connection activities
How to apply
If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.
Also Check: The Department of Sport is hiring Administration Officer
