The Department of Health is inviting suitably qualified applicants to apply for Two (2) Emergency Call Centre Agent vacancies.
Closing date for applications: 08 August 2025
Two (2) Emergency Call Centre Agent vacancies at Department of Health
- EMERGENCY CALL CENTRE AGENT (X2 POSTS)
- Chief Directorate: Emergency and Clinical Support Services
- SALARY: R228 321 per annum
- CENTRE: Emergency Communication Centre, Metropole
REQUIREMENTS:
- Minimum educational qualification: Senior certificate (Grade 12 or equivalent).
- Experience: Appropriate Emergency/ Medical Call-Centre experience.
- Inherent requirements of the job: Computer literacy (MS office).
- Ability to work shifts as per roster.
- Willingness to work overtime when necessary.
- Competencies (knowledge/skills): Knowledge of the GEMC/CAD (computer aided dispatching system).
DUTIES:
- Receiving and capture incoming emergency calls on GEMS data system.
- Manage caller anxiety and stress.
- Interrogate the call and assess the nature and priority of the case.
- Dispatch the relevant emergency resources via radio as required.
- Monitor and control the progress of all emergency incidents.
- Maintain order and hygiene in control room.
ENQUIRIES: Ms P Masitho Tel No: (021) 932-1966
APPLICATIONS:
Applicants apply online: Click here to apply
NOTE: Shortlisted candidates will be expected to undergo a practical assessment.
CLOSING DATE: 08 August 2025
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