Senior Telecom Operator vacancy at Department of Land Reform and Rural Development

The Department of Land Reform and Rural Development invites suitable qualified applicants to apply for Senior Telecom Operator vacancy.

Closing date for applications: 22 December 2025

Senior Telecom Operator vacancy at Department of Land Reform and Rural Development

• SENIOR TELECOM OPERATOR REF NO: 3/1/1/1/2025/49
• SALARY: R269 499 per annum (Level 06)
• CENTRE: Eastern Cape Deeds Registry: Qonce

REQUIREMENTS:

• Minimum requirements: Applicants must be in a possession of a Grade 12 Certificate.
• Minimum of One (1) years relevant working experience within switchboard environment.
• Knowledge of MS Package.
• Telephone etiquette.
• Computer literacy.
• Customer care.
• Good Communication Skills.
• Interpersonal Skills.
• Switchboard Operation skills.
• Ability to communicate well with people at different levels and different backgrounds.
• Ability to learn the department’s services delivery components.
• Ability to take initiatives.
• Ability to work independently.
• Ability to organise work.
• Ability to prioritise work.

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DUTIES:

• Render telephone services.
• Keep and maintain incoming and outgoing calls register of the component.
• Screen and forward calls.
• Receive telephone messages.
• Record telephone messages.
• Develop and maintain a database of contact numbers for all officials.
• Provide information to clients and address all general enquiries.
• Render customer services.
• Ensure that customers are referred promptly and correctly.
• Ensure that customers are attended to at all times.
• Supply basic information to customers regarding the department’s services when required.
• Manage switchboard service.
• Operate switchboard by answering incoming and outgoing calls at all times.
• Keep database of other important contact numbers on an on-going basis.
• Report fault on the telephone system and report to supervisor and service provider when needed.
• Identify and inspect default and defective equipment.
• Utilise the Telephone Management System to monitor telephone cost on an ongoing basis.
• Ensure that switchboard and all telephone lines are in working condition at all times.
• Administer telephone accounts.
• Complete telephone register and submit to supervisor.
• Reconcile private telephone or fax with register and submit to supervisor.
• Implement barring and other facilities.
• Update internal telephone directory when required.
• Distribute internal telephone directory to internal users when required.
• Print telephone cost report for each extension monthly.
• Allocate and monitor pin codes.

ENQUIRIES: Ms VC Bomela and Mr P Sabasaba Tel No: (043) 642 2741

APPLICATIONS:

Applications can be submitted by hand delivery during working hours to 113 Alexander Road, Qonce, 5600 Eastern Cape or by email Advert11@deeds.gov.za before the closing date as no late applications will be considered.

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