The Department of Health is inviting suitable qualified applicants to apply for Permanent Switchboard Operator vacancy.
Closing date for applications: 05 September 2025
Permanent Switchboard Operator vacancy at the Department of Health
- SENIOR TELKOM OPERATOR (SWITCHBOARD)
- SALARY: R228 321 per annum
- CENTRE: Red Cross War Memorial Children’s Hospital, Rondebosch
REQUIREMENTS:
- Minimum educational qualification: Grade 12/Senior Certificate.
- Experience: Appropriate Technical Support experience within Telephone Exchange Department. Operating an electronic switchboard and messaging system. Appropriate supervisory experience in Telephone Exchange Department within hospital environment.
- Inherent requirements of the job: Willingness to work shifts, night shifts, weekends and public holidays. Work overtime when required by operational needs. Physically able to hear and speak clearly. Perform standby duties.
Competencies (knowledge/skills):
- Ability to operate an electronic switchboard.
- Excellent listening skills and telephone etiquette.
- Computer literacy in Microsoft Packages (Word, Excel and Outlook).
DUTIES:
- Manage and support all aspects of a PABX and VOIP systems.
- Setting up and ensure operation of workstations and network servers.
- Co-ordinate system updates, configuration changes, installation of hardware, software and devices.
- Create and manage all speed dial and pin code requests, update both the hard and electronic hospital telephone directory, action and execute all telephone faults reported.
- Processing all new applications, transfers of telephone lines and equipment.
- Effectively monitor excess telephone calls, bill personal calls, installing and setting up of VOIP Telephone Systems.
- Assist on the electronic switchboard including handling of incoming and outgoing calls; receive and deliver messages; handle and resolve queries from the public.
- Timeous submission of stats and progress reports as well as provide assistance to the supervisor as well as other line managers.
- Effective management of resources including people management, finance and assets
- Responsible for supervision of staff including staff performance and disciplinary matters.
- Training and development of staff.
ENQUIRIES: Ms M Fredericks Tel No: (021) 658-5111
APPLICATIONS:
Applications are submitted online, click here to apply.
CLOSING DATE : 05 September 2025
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