SARS is inviting suitably qualified applicants to apply for Fixed Term Contract Junior Behavioural Analyst Vacancy.
Closing date: 26 March 2025
Location: Pretoria, Gauteng
Fixed Term Contract Junior Behavioural Analyst Vacancy at SARS
The Behavioural Analyst will play a key role in analysing and interpreting behavioural data from outsourced debt collection agencies to optimize collection strategies and enhance the effectiveness of debt recovery processes.
The role will require the behaviourist to apply psychological principles, data analytics, and behavioural science techniques to assess the performance and tactics used by outsourced debt collectors. The outcome of this analysis will guide decision-making and improve the relationship management between the tax revenue authority and its outsourced partners, ultimately leading to tailored collection strategies that will improve collections and minimized risk of non-compliance.
Purpose: To provide operational and analytical support in order to manage data quality management related to analysing the development of behavioural insights Unit to understand why people behave the way they do, how they make decisions and how they can be motivated or nudged to “do the right thing”.
Education and Experience
- National Diploma / Advanced Certificate (NQF 6) in behavioural economics / similar.
Minimum Qualification & Experience Required
- 2 – 3 years experience in a behavioural economics/similar environment, of which 1 – 2 years at a knowledge worker level.
Outputs:
Process
- Use evaluative frameworks, behavioural experimentation methodologies, theory construction and model building skills to facilitate evidence-based product and design decisions.
- Accumulate information and provide reports with recommendations applicable to area of specialisation.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
- Collect and collate data, analyse information and provide reports and recommendations.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Correctly apply applicable legislation, including amongst others policies, procedures, and SOP’s in the delivery of work outputs.
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
- Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided.
- Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
Governance
- Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
Also Check: Two (2) Telecom Operator vacancies at Department of Health
Behavioural competencies
- Accountability
- Attention to detail
- Analytical Thinking
- Commitment to Continuous Learning
- Conceptual Thinking
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Respect
- Trust
Technical competencies
- Business Knowledge
- Data Collection and Analysis
- Data Management
- Efficiency Improvement
- Functional Policies and Procedures
- Reporting
Compliance Competency
- GOC Confidential
How to apply
Click here to apply for SARS vacancies
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply.
