Postbank invites suitable qualified applicants to apply for Customer Service Clerk vacancies.
Closing date: 16 January 2026
Customer Service Clerk vacancies at Postbank
The Customer Service Clerk (CSC) serves as Postbank’s in-store banking representative within partnered retailers.
The CSC provides frontline assisted support to customers who require help initiating or completing banking transactions, bridging the gap between traditional in-branch experiences and digital/self-service channels (ATM Solutions, Mobile App, and USSD).
This role ensures every assisted transaction aligns with Postbank’s governance, KYC/AML, and operational standards, while maintaining a consistent customer experience across distributed banking channels.
Could be requested to move across sites within a 30km radius should we not be able to get all the listed sites above.
Minimum Qualifications and Experience Required
- Matric (Grade 12) – essential
- NQF 5 or higher in Banking / Financial Services / Customer Management – preferred
- Minimum 2 years’ customer-facing or teller experience (Banking / Retail / Financial Services)
- Familiarity with Postbank or similar financial platforms advantageous
- Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage.
- Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook
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Skills & Attributes
- Listening skills;
- Understanding of Postbank products & services.
- Ability to communicate in the most commonly used local language of the area;
- Interpersonal skills;
- Time management;
- Stress management;
- Basic financial skills;
- Familiarity with Switch/Core Banking concepts.
- Honesty & Integrity;
- Customer orientated.
- Basic digital literacy (Mobile App / USSD / ATM processes).
- Experience using customer service tablets, barcode printers, or POS systems.
- Must be able to work under pressure.
- Flexibility;
- High attention to detail;
- Accuracy and mental alertness;
- Ability to work independently and in a team;
- Clean criminal record.
How to apply
To apply, visit Postbank careers portal.
NB: Correspondence will be limited to shortlisted candidates.
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