Call Centre Agent vacancies at SASSA (South African Social Security Agency). Closing date for applications is 06 January 2025.
Call Centre Agent vacancies at SASSA
- Salary: R202 233- R 235 611 p.a. excluding benefits
- Location: Head Office Pretoria (Ref No: SAS 12/12/2024-18)
- Nature of Position: Permanent
Minimum Requirements:
- Candidates should hold a Senior Certificate (NQF Level 4); Computer literacy is essential.
Experience: 0-1 years’ experience in the relevant.
Knowledge and Skills:
- SOCPEN, Legislation, Policy, Procedure & Standards (Social Assistance Act), SASSA Act, Social Assistant delegations and procedures) Organizational arrangements and awareness.
RELATED OPPORTUNITIES:
- Department of Sport is looking for Sport Coordinator
- Department of Justice is hiring a General Worker
Key Performance:
- The incumbent will receiving and placing of calls;
- Registration and escalating of incoming calls e.g. capturing on the Customer Care Application system;
- Investigating and provide feedback; Updating of information on the Integrated Customer Care Application;
- Monitor and follow up on requests that have been sent to back office and responsible managers;
- Attending to e-mail enquiries;
- Provide customer education and Direct calls to the relevant officials to ensure that client needs are attended to.
How to apply
The applications for the position of Call Centre Agent must only be hand delivered at 501 Prodinsa Building SASSA Head Office, Corner Steve Biko and Pretorious Street Pretoria 0083.
DOWNLOAD SASSA VACANCIES ADVERT HERE
Enquires: Ms Phindile Mathevula 012 400 2150